Solarwinds Service Desk data extractor

Import a new customer’s Solarwinds Service Desk data — assets, audits, catalog items, and categories, and 18 more object types — into your product as normalised, relational tables. Vern handles Solarwinds Service Desk’s auth, pagination and rate limits, so onboarding a customer off Solarwinds Service Desk doesn’t mean building and maintaining that plumbing yourself.

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Objects extracted: 22
Incremental: 15
Authentication: API key or access token

Export coverage

What Vern pulls from Solarwinds Service Desk

Know exactly what comes across before you migrate. Every object below is normalised into typed tables with referential keys preserved, so the relationships between a customer's records survive the import.

Assets
Audits
Catalog items
Categories
Change catalogs
Changes
Configuration items
Contracts
Departments
Groups
Hardwares
Incidents
Mobiles
Problems
Purchase orders
Releases
Risks
Roles
Sites
Solutions
Users
Vendors

Managed by Vern

The parts you'd otherwise build yourself

Authentication

Your customer pastes their key once when they start the migration. Vern stores it encrypted, signs each request and handles retries — the raw credential never reaches the agent transcript.

Pagination

Vern detects and handles Solarwinds Service Desk's paging model — cursor, page number or offset — internally, and returns one consistent, de-duplicated result set. You import a customer's complete data without ever managing a page token.

Rate limits

API sources rarely publish their real rate ceiling until you hit a 429 mid-import, and many silently cap page size. Vern queues and throttles requests to stay under the limit, so a partial pull never lands a customer in your product with missing data.

Output shape

Normalised JSON per object with referential keys preserved and timestamps in ISO 8601. Delivered as JSON or CSV, pushed to your API or webhook, or loaded straight into your application database.

Schema drift

If Solarwinds Service Desk changes what it returns between migrations, the agent notices the difference against what it recorded last time and raises it, rather than importing a customer with a column quietly missing.

What it learns

Everything Vern works out about Solarwinds Service Desk's quirks — field formats, enum values, ID and date patterns — is written down against the source and applied automatically to every customer you migrate off it afterwards.

What your customer provides

API Key
Start date

Collected once, stored encrypted in a vault, and attached to every request. Credentials are never written into the agent transcript.

API quickstart

Run a Solarwinds Service Desk migration from your own product

Create the migration, let the agent extract and map, then pull the result out — without your customer ever seeing a Vern dashboard.

app.vern.so/api/v1

API=https://app.vern.so/api/v1
KEY="x-api-key: $VERN_API_KEY"
JSON="Content-Type: application/json"

# 1 — create a migration against Solarwinds Service Desk
ID=$(curl -sX POST $API/migrations -H "$KEY" -H "$JSON" \
  -d '{"name":"Acme onboarding","source":"Solarwinds Service Desk"}' \
  | jq -r .migration.id)

# 2 — hand over the customer's credentials for this run
curl -X POST $API/migrations/$ID/source-connection -H "$KEY" -H "$JSON" \
  -d '{"credentials": { ... }}'

# 3 — the agent extracts, maps and previews, stopping before it writes
curl -X POST $API/migrations/$ID/runs -H "$KEY" -H "$JSON" \
  -d '{"kind":"generate"}'

curl $API/migrations/$ID/preview -H "$KEY"

# 4 — approve, then pull the normalised rows back out
curl -X POST $API/migrations/$ID/runs -H "$KEY" -H "$JSON" \
  -d '{"kind":"execute"}'

curl -X POST $API/migrations/$ID/exports -H "$KEY" -H "$JSON" \
  -d '{"slugs":["customers","invoices"]}'

The Migration API runs the whole lifecycle over HTTP with an organisation-scoped key. The agent conversation can be streamed into your own UI, and the preview lets you check exactly what an import will produce before a single row is written.

Read the API reference

Solarwinds Service Desk references